Implementation Engineer – Fluency Direct Location: Pittsburgh, PA
M*Modal is a fast-moving speech technology company. Our portfolio of conversational speech recognition and natural language understanding technologies is widely recognized as the most advanced in the industry. We are a leading innovator in the field of conversational documentation services (CDS) - where speech recognition and natural language understanding are combined in a unique setup targeted to truly understand conversational speech and turn it directly into actionable and meaningful data. Our proprietary speech understanding technology - operating on M*Modal's computing grid hosted in our national data center - is already redefining the way clinical information is captured in healthcare.
As a System’s Engineer on the Fluency Direct team you will be responsible for the oversight of technical implementation of Fluency Direct considering the unique needs of M*Modal's diverse customer base. Fluency Direct is M*Modal's top-ranking front-end speech recognition and closed-loop documentation solution. Fluency Direct can be deployed in a variety of environments including on physical workstations, thin clients and virtual desktops. As an System’s Engineer, you will be expected to have a deep practical understanding of M*Modal products as well as virtualization technologies. You will also be responsible for being a technical expert and to work with customers to determine what settings must be applied for their unique needs. In your role as an System’s Engineer you will be expected to work closely with Product Management, Adoption Services, Development, Support and Sales to assist customers pre and post-sale.
Act as a resource to customers during the initial implementation of Fluency Direct in a customer's environment.
Create, develop and update customer facing documentation for all configurations, standards and critical procedures.
Support and maintain existing Citrix XenDesktop, Citrix XenApp and VMWare View demo, support and test environments.
Act as a resource to Product Support to ensure timely and accurate problem resolution when issues arise.
Assist with daily responsibilities that include, but not limited to, management of server images, application and OS installations and images, deploying servers and documentation.
Experience with design, configuration and implementation of Citrix XenDesktop. Experience with design and implementation of Citrix Provisioning Services. Experience with VMware ESX.
Experience with Citrix XenApp suite of products.
Strong understanding of Windows 2003/2008 R2. Experience with thin client devices. Approximately 50% travel is required.
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Location/Region: Pittsburgh, PA (US)